Consumer rights under the Fair Credit Billing Act, because not every transaction works out for either party. The law applies only under following situations:

• The transaction must be at least $50.
• The customer must use a credit card, not a debit card, cash or check.
• The service provider/seller must be located in your home state or within 100 miles of your mailing address.

A dissatisfied customer must first complain in writing to the provider or the seller of the product. If unsatisfied with the response, the customer must then write to the credit card company, documenting the problem.